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Tuesday, January 21, 2014

Gallup Called to Coach: Lam Lye Chan

On the latest installment of Called to Coach -- Southeast Asia Edition, we hosted Lam Lye Chan. Lye Chan is one of the first Gallup-Certified Strengths Coaches in Singapore.

With more than 20 years of experience in training and developing people in the hospitality industry, Lye Chan has served as a consultant in a multitude of business areas. Her extensive list of clients includes hotels (local and overseas), clubs, serviced apartments, hospitals, and organizations in the banking and property management industries.

While in the training and consulting business, Lye Chan noticed there was a shortage of manpower in the healthcare, retail, and hospitality industries in Singapore. Despite stressful work environments, low productivity, and high turnover rates, Lye Chan was determined to turn these industries around. She knew that, in order to boost productivity, she had to help employees enjoy their work by coaching them to realize their potential.

Get to Know the Client
When beginning a coaching session, Lye Chan recommends getting to know the person first. Ask them what they do best and what they enjoy doing the most. If they aren’t happy, find out what is robbing them of their happiness. It’s important to personally get to know each client to adapt your coaching to his or her specific needs.

Be a Guide
Lye Chan says that coaches who are condescending and act superior toward their clients will have problems getting positive results. Coaches need to act like coaches, guiding their clients through their strengths journey.

Continue the coaching conversation at our Called to Coach Facebook page and connect with others who share your passion for coaching.

Join us for the next Called to Coach on Tuesday, Jan. 21, at 12 p.m. EST (GMT -5:00). We will conduct a Strengths Spotlight on Robert Scoble, Rackspace’s Startup Liaison Officer, and find out how he uses his strengths in his everyday roles.

Register for future webcasts.

With a passion for developing human capital, Lam Lye Chan has trained more than 1,000 trainers and coaches to date. Her consulting experience spans 40 cities in 13 countries. She has also trained managers in cities such as Kuala Lumpur, Jakarta, Yangon, Mandalay, Hanoi, and Ho Chi Minh.

Lye Chan’s top five strengths: Responsibility | Maximizer | Learner | Arranger | Futuristic

Connect with Lye Chan:

1 comment :

Prabodh Sirur said...

It indeed was an amazing interview. Lye Chan articulated the power of using strengths by quoting so many stories. Well done.
We could also observe that she is really really interested in people and in bringing joy to them.
Well done Lye Chan

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